Refund

Thank you for choosing MINTTNIM custom jewelry. Our products are personalized items made specifically based on customer-submitted designs, so our refund and return policy differs from standard products. Please review the following carefully before placing your order.

1. About Custom Products

All MINTTNIM products are custom-made using the drawings, images, or text provided by the customer, and are therefore highly personalized.

According to applicable laws:

European Union: Under Directive 2011/83/EU (Article 16(c)), personalized goods are exempt from the 14-day “no-reason” return policy.
United States: Businesses are not legally required to accept returns due to a “change of mind,” and “Final Sale” policies are valid when clearly disclosed.

👉 Therefore, custom products are not eligible for returns or refunds unless there is a quality issue.

2. Order Cancellation & Refund Rules

(1) Within 24 hours of placing the order

Orders may be canceled by contacting customer support
Eligible for a full refund

(2) After 24 hours (before production begins)

Requests will be reviewed based on order status
We reserve the right to approve or deny cancellation and refunds

(3) After production has started

Orders cannot be canceled or refunded
Custom products are not eligible for “change of mind” returns

3. Quality Issue Resolution

If your item has a clear manufacturing defect (not design differences or normal variations in craftsmanship), you may request after-sales support within 14 days of delivery.

To apply, please provide:

Order number
At least 2 clear photos showing the defect
An unboxing video (if available or required)

Based on the situation, we may offer one of the following solutions:

(1) Free Remake

If a quality issue is confirmed, we will remake and ship a replacement at no cost

(2) Partial Refund

If the issue does not affect normal use but there are visible flaws
👉 Refund of 30%–70%, depending on the severity

(3) Full Refund

If the product has a major defect and cannot be used
👉 Full refund will be issued (no return required)

4. Non-Quality Issues

The following situations are not considered quality issues and are not eligible for refunds or returns:

Subjective dissatisfaction with the design outcome
Differences caused by image quality, resolution, or color variations in submitted materials
Incorrect shipping address or logistics-related issues
Normal wear and tear from regular use

5. California Consumer Notice

Under California law:
If a “Final Sale” policy is not clearly and prominently disclosed (e.g., through noticeable font or color), certain limitations may not apply.

6. Refund Processing

Once a refund is approved, it will be issued to the original payment method within 14 business days
Processing time may vary depending on your payment provider